HomeRefund Policy

Refund Policy for Printon India Private Limited

Last Updated: [Insert Date]

At Printon India Private Limited, we are committed to ensuring your satisfaction with every order. If you are not satisfied with your purchase, you may be eligible for a refund as per the conditions outlined below.

Eligibility for Refunds

• Defective or Damaged Products: Refunds will be issued for products that are defective, damaged, or not as described in your order.
• Order Cancellation: If your order is canceled before processing or shipping, you will receive a full refund.
• Payment Issues: If your payment is deducted but the order is not processed, the amount will be automatically refunded to your source account.
• Custom Orders: Due to the custom nature of our products, refunds are generally not available except for issues related to defects, damage, or errors on our part.

How to Request a Refund

• Contact Us: Send an email to support@printon.co.in within 2-3 days of receiving your order. Include your order ID and a detailed description of the issue.
• Review Process: Our team will review your request and, if eligible, guide you through the refund process.
• Refund Processing: Approved refunds will be processed to the original payment method within 7-10 working days.

Refund Exclusions

• Products damaged due to misuse or mishandling by the customer.
• Custom orders that have already entered the production phase, except in cases of defects or errors on our part.

Shipping Costs

• For approved refunds due to defects or errors, Printon India Private Limited will cover any associated shipping costs.
• For other refund requests, shipping charges may be deducted, depending on the circumstances.

Contact Us

For any questions or to initiate a refund, please contact us at:

• Email: support@printon.co.in
• Phone: [Insert Phone Number]
• Address: [Insert Company Address]

Thank you for choosing Printon India Private Limited.